Dr Sam's Kitchen Essentials

Return Policy

We recognize that sometimes a product needs to be returned. We aim to make this as easy and efficient as possible.

Refund Pre-shipment:
We will provide your money back if we are unable to ship your product from stock. We update inventory on Amazon regularly. You can only order what inventory we have in our stock record. Our commitment to you is to offer to refund your payment if we cannot for any reason ship from stock.

Refund Post Shipment:
We will be happy to provide a full refund, if you return all or part of your order within 30 days. You should make every effort to return the product in a resalable form.

It is very important to our ability to provide a quality service that when something does not go smoothly that we have a traceable corrective action. Please follow the simple steps below for Returning Products. If we make a mistake we want to make sure it does not happen again. Our Quality System helps us to continually improve and if we have failed to meet your expectations – we apologize – but help us to improve. Thank you.

Return Policy:
Please contact us for a Return Authorization prior to returning any merchandise. Please try and return items where practical in a sellable condition.

Obtaining a Return Authorization:
A Return Authorization can be requested by emailing us with the following details:

  1. Your name and email.
  2. Order number.
  3. Describe the issue, condition of the product, and reason for requesting the return.
  4. Say whether you wish to return all or part of the order.

Please retain the original shipping packaging. Our Customer Service will reply via email to recommend next steps, provide a shipping address or seek more information.

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